You may recall from some previous posts that I’ve been having some awful trouble closing my old mobile account with Three.
For those new to the saga, here’s a run-down of what’s happened, with some more recent developments:
June 2009 – I get an iPhone with 02. I close down my account with Three.
June to September 2009 – Three keep charging me line rental, failing to remember that my account has been closed. There are also other issues about notice periods that aren’t worth going into here.
September 2009 – I write to them demanding a resolution and refund. They write back saying yes but don’t.
October 2009 – I finally receive a bill (but not a final bill), which states that I am owed £118.71. This money is not forthcoming. I write back asking for it.
2 November 2009 – I get a letter back apologising, saying the money will be with me in around seven working days. It isn’t.
Today – I phone up and ask where the money’s got to. Apparently, I am told, it was posted on Friday, but is now a sum of around £20. I ask if any explanation accompanies it, stating why it is a lesser amount. I am told no, and demand that such an explanation is sent. I doubt I will receive it, nor to be honest the cheque.
I’ve had a hunt around the internet and there are an alarming number of stories about poor Three customer service that it is hard to sift through it for anything comparable. In my last letter I also threatened to go to the ombudsman, but seemingly I cannot do this until my complaint is closed and Three say that they cannot do any more for me.
I might try to write to them tomorrow, but barely know where to start and think that it might be better once I’ve slept on it. I should also dig around for an email address, too.
As you can imagine, I have more important things to spend my time on this week than Three’s incompetence.